Refund policy

• Return Address: In principle, returned products need to be shipped back to our warehouse in South Korea. If it is difficult to arrange international return shipping directly to Korea, we can check whether there is a local forwarding warehouse or return address in the customer's country.
• Change-of-Mind Returns: For a standard return due to a customer changing their mind, the return must be requested within 7 days of receiving the product. The customer is responsible for the return shipping cost. Since we offer free shipping on purchases, the actual initial shipping and handling cost incurred to send the item will be deducted from the final refund amount once the returned product is safely received.
• Damaged, Expired, or Incorrect Products: If you receive a damaged, expired, or incorrect product, please report it within 7 days of delivery and provide clear photos and relevant information. Once confirmed, JSTT Hub will provide either a full refund or a replacement shipment, handling this process completely on our end.
• Claim Timeline: All return requests or product issue claims should be submitted within 7 days of receiving the order.
• Failed Deliveries: If delivery fails because the customer provided an incorrect address, or because the shipment cannot clear customs due to destination-country requirements or customer-related customs issues, this is considered the customer's responsibility and a refund is not available.